Strategic Account Manager – Remote Creative Jobs in No-Code Solutions At CI Web Group, Inc.

<h2>Overview</h2><p>Join CI Web Group as a <strong>Strategic Account Manager</strong>, focusing on fostering relationships with small businesses and entry-level clients. These vital accounts, while having modest budgets, contribute significantly to our portfolio. Your role is pivotal in client retention, communication, and supporting long-term growth through no-code solutions.</p><h2>Key Responsibilities</h2><h4>1. Account Management & Retention</h4><ul><li><strong>Primary Point of Contact:</strong> Establish regular communication and maintain strong relationships with clients.</li><li><strong>Accessible Strategy Support:</strong> Deliver simple, targeted guidance aligned with clients’ business goals.</li><li><strong>Client Engagement:</strong> Proactively address client questions and issues to ensure satisfaction and confidence.</li></ul><h4>2. Account Development & Upselling</h4><ul><li><strong>Growth Opportunities:</strong> Identify and recommend small upgrades or additional no-code services that fit client needs.</li><li><strong>Partnership Encouragement:</strong> Educate clients on growing alongside CI Web Group.</li><li><strong>Client Referrals:</strong> Leverage positive relationships to generate referrals and local introductions.</li></ul><h4>3. Marketing Execution Support</h4><ul><li><strong>Webflow Transitions:</strong> Assist clients in migrating to Webflow, using efficient, scalable templates.</li><li><strong>Collaboration with Teams:</strong> Work with internal teams to provide seamless SEO, PPC, and content marketing services.</li><li><strong>Focused Campaigns:</strong> Prioritize impactful marketing tasks that align with budget constraints and deliver measurable results.</li></ul><h4>4. Performance Accountability</h4><ul><li><strong>Service Education:</strong> Ensure clients understand and utilize their service packages effectively.</li><li><strong>Account Tracking:</strong> Maintain up-to-date notes and reports on client interactions and progress.</li><li><strong>Consistent Delivery:</strong> Focus on timely execution and ongoing value for clients.</li></ul><h2>Key Performance Indicators (KPIs)</h2><ul><li><strong>Client Retention:</strong> Keep foundational accounts engaged and satisfied.</li><li><strong>Utilization of Services:</strong> Ensure clients are maximizing their service packages.</li><li><strong>Upsell Conversion:</strong> Identify and act on opportunities for modest growth.</li><li><strong>Referral Generation:</strong> Promote organic client-driven referrals.</li><li><strong>Execution Consistency:</strong> Maintain reliable performance and communication.</li></ul><h2>Team Structure & Responsibilities</h2><p>As a Strategic Account Manager, you will:</p><ul><li>Manage budgets of entry-level accounts.</li><li>Provide straightforward marketing strategies focused on client goals.</li><li>Support client satisfaction and light growth opportunities.</li><li>Facilitate collaboration with internal teams for effective service delivery.</li></ul><h2>Role Expectations</h2><ul><li><strong>Reliable Support:</strong> Be a key reason for client success, even on limited budgets.</li><li><strong>Trusted Advisor:</strong> Provide honest, tailored guidance for each client's unique needs.</li><li><strong>Growth Opportunities:</strong> Suggest small steps for advancement based on performance analysis.</li><li><strong>Consistency & Clarity:</strong> Ensure reliable execution and clear communication throughout the client relationship.</li></ul><p>As a<strong> Strategic Account Manager,</strong> your mission is to strengthen CI Web Group’s client base. You will ensure that our small and emerging clients feel supported and grow with us. Their success is foundational for our future.</p><p><strong>Ready to make an impact? Apply now!</strong></p>